Discord ticket
Under 6 hours
Most tickets are answered much faster during the evening (CET).
Support
Help centre
Most problems are solved in a minute with the fixes below. If not, open a ticket — always include your order ID so we can find your purchase straight away.
Response times
Refund request
Within 24 hours
Reviewed against the refund policy before any decision.
Missing key or email
Under 2 hours
Fastest if you include your order ID.
Fix it yourself
The five most common problems
I never received my email
- 1Check spam and the Promotions tab — the email comes from noreply@stablex.lol.
- 2Make sure you used the same email you signed in with.
- 3Open your customer dashboard and press Resend receipt on the order.
- 4Still nothing after 15 minutes? Open a ticket with your order ID.
My license key doesn't work
- 1Copy the key from your dashboard instead of typing it — there are no spaces.
- 2Confirm the key belongs to the product you are opening.
- 3Restart Logitech G HUB completely and try again.
- 4If it still fails, open a ticket and paste the exact error you see.
The script does nothing in game
- 1Run Logitech G HUB before starting Rainbow Six Siege.
- 2Make sure the script profile is enabled and assigned to your mouse.
- 3Set the game to your normal sensitivity, DPI and FOV — the patterns are calibrated to them.
- 4Follow the setup guide step by step once more.
I forgot which email I bought with
- 1Open the customer dashboard and use Find my purchases.
- 2Enter any email you might have used — we only send an email if we find orders.
- 3The email lists every order with its order ID.
A product shows Updating or Detected
- 1Check the status page for the current state and last check time.
- 2Do not use a product marked Detected until it returns to Undetected.
- 3Status changes are announced in Discord as soon as they happen.
Still stuck?
Open a ticket on Discord with your order ID, the product name and what you already tried. You can also check the FAQ, the status page or our refund policy.